Response To Aol Controversy :: essays research papers

Response To AOL rock     The article "America Online, while you can" by Bob timberland is all aboutthe hoopla concerning the fact that America Online, or AOL, has non been able toaccommodate its vast amount of customers. This is due to AOLs new flatcar rate,which substituted their original hourly deal. M any(prenominal) AOL users experience busysignals when trying to log on. When and if they do get on AOL, the service runsextremely slow because of the clog up of users. woodwind instrument threatens that AOL willlose many of their customers if they dont improve their resources. Othercompanies should beef-up their advertizement and try to cash in by targeting theunsatisfied AOL users.In this sidereal day and age of cyberspace use, people in any given localization canchoose from at least fifteen national companies, such(prenominal) as sprintlink, compuserve,ameritech, erols and so on. Using these services atomic number 18 less overpriced thanAm erica Online. Per month for unlimited use they average at about $10 to $15dollars as opposed to AOLs hefty $19.95 a month. AOLers are paying for theappealing menus, graphics and services AOL uses to drive their customers to theinternet. These same features can be located anywhere else on the net with theaid of any search device, such as infoseek, yahoo, microsoft network or web-crawler. These sites are no harder to use and they provide lots of helpfulmenus and information.     In Woods article, he states that he exists in Chicago, and AOL hasseveral different access numbers to try if unity is busy. He writes that oftenwhen he has tried to log on victimisation all of the on tap(predicate) numbers, and has stillbeen unsuccessful. This is a problem for him because he is pendant on AOL to"do the daily grind of (his) job as a reporter and PM managing editor." If Iwas non satisfied with the performance of my internet provider, which happens tobe sprintl ink, I would not complain to the company. I would take my goldelsewhere, especially if my job depended on using the internet. With all of theother options available, soft-witted time and inevitable frustration using AOL couldbe eliminated. I live in Richmond, Va., which is a fairly big city and have notonce been logged off or gotten a busy signal using sprintlink. And I only haveone access line available with my provider as opposed to AOLs multiple lines.I agree with Woods in the fact that people will (in most circumstances) get best(p) internet service and customer service with a local, smaller or more