Sourcing Scenarios Case Questions

Julien Levesque June 17, 2010 MISM 2301 Sourcing Scenarios Case Questions Case 1 Outsourcing 1. Develop a table that captures the pros and cons of this corporate decision. Pros ConsImproved quality * designable and management activities * Accurate record of transactions Jeopardy of quality * shortsighted communication between suppliers * Testability * Qualifications of outsourcing comp both Cost effective * Lowers live inspection and repair to the stage business Quality of service * Stakeholders are affected and there is no single view of quality Allows them to focus on the core business * Financial work Image of company * Public opinion regarding outsourcing * provide turnover Operational expertise and access to talent * Too troublesome or time consuming to develop it in-house Communication problems with transferred employees * Company cognition could be jeopardized Standardizing business processes, IT services, and application services * More access to services because the y have more resources and time to devote into other aspects of their company Security, legal, and ossification issues * Fraud * Liability for actions is there but only until employees transfer 2. dip the reasons why Southwest chose outsourcing? Was it the right choice? * Business growth need the need for hardware and software upgrades * This was the RIGHT choice It is important to nutriment clients happy and be able to satisfy their necessarily while be profitable * IT can enable business processes * This was the RIGHT choice * Easier to consider transactions * Make more informed decisions when manipulating information * Outsourcing vendor engage many of the IT staff * This was the RIGHT choice * Knowledge of clients and necessary procedures * computer hardware and software updates meet client inevitably * This was the RIGHT choice * there was a fee-based ar couchment so they only pay for what they need and use Case 2 Partnering 1. Develop a table that captures the pros an d cons of this corporate decision. Pros Cons discontinue customer service (focusing on their expertise) Unregulated subsidiaries may have problems incorporating IT if they f all in all apartt have their own military unit Increased efficiency and cost management Should discuss decision with investors since they are affected Wide range of technical personnel who are only employed when needed protocol for different subsidiaries may conflict with the IT that the partnering company wants to install Flexibility of personnel Can serve different needs of each subsidiary 2. disceptation the critical success factors (CSFs) in making this partnership work. * Meetings with the IT personnel and all groups to see if they can develop a plan together * center goal * Communication * Flexibility * Commitment to the projectfinancial and make out Case 3 Unwinding an outsourcing relationship 1. Use a table to lean the major risks associated with this in-sourcing solution and how SRS mitigated e ach risks. Major Risks SRS Mitigationselective information integrity Converted to run on new software and interrogation Controlled environment for data center Located within building so it is accessible to staff and IT No thorough understanding or companionship of hardware and software being ordered Clause to have vendors explain in detail all of the hardware they would employ and how it would be tack together to work with their product offering system Staffs bridal and integration of new system Staff training and testing 2. bring up the critical success factors (CSFs) in making this arrangement work. * Understanding of needs and what hardware can be configured to best suit needs * Thorough training for employees so they know how to use hardware * entropy integrity and testing * Standardizing system so it is easy to get any additional IT help and to reduce costs